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Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
by William Byham, Jeff Cox, Sharyn Materna, Kathy Harper-Shomo
Product Group: Book
Publisher: Ballantine Books (1993-06-29)
ISBN: 0449908852
EAN: 9780449908853
Dewy Decimal #: 362.1
Paperback: 336 pages
Edition: 1
Release Date: 1993-06-29
SKU: 122498
Condition: Fine
Comments: 0449908852 Book free of markings but prior owner initials on cover. Cover shows very light wear. This book shows little to no evidence of having been used; very pretty copy. Your book will be carefully protected for transit in sturdy, weather-resistant packaging. We are prompt, efficient, communicative.
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Editorial Reviews
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Product Description
"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.
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Customer Reviews
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Good Read for Managers
Rating  (5)
Date: 2008-10-02
I am a Human Resources Manager. We gave this book to all of the staff managers as a mandatory read. The discussion that took place was great, each manager brought something to the table on how they saw themsevles and real situations in this book. The book is written in such a way that it is an easy read with humor but is still shows the serious side of how we view teamwork. We are now making this book available to all the first line supervisors and support staff.
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ZAPP! ROCKS!
Rating (5)
Date: 2008-07-25
This book is completely transforming my management force. My managers are more employee focused and the results are naturally falling in line. I highly reccommend it.
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Zapp! is a most important resource.
Rating (5)
Date: 2008-06-29
Zapp! The Lightning of Empowerment should be the first stop on your path to better management of employees. The concepts presented in this book are prerequisites for manager training and I highly recommend all managers and supervisors to buy it and study it. Don't be put off by the fairy tale story line. It does a great job of teaching basic skills that most other books and programs fail to provide.
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Zapp
Rating  (3)
Date: 2008-01-02
Not the issue I thought when ordered but still useful for general message of the ZAPP theroy
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love to read
Rating  (4)
Date: 2007-08-25
I used this in training sessions with my managers. Great book and worth reviewing/re-reading from time to time.
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