Disconnected: How Six People From AT&T Discovered the New Meaning of Work in a Downsized Corporate America

The economy is booming, yet healthy, profitable companies continue to lay off hundreds of thousands of employees and downsizing has become a permanent part of the landscape of corporate America. In Disconnected, acclaimed journalist Barbara Rudolph puts a human face on this new economic reality, through intimate portraits of six people whose lives were irrevocably changed when they lost their jobs at AT&T.

When they were cut loose from the corporate fold at AT&T -- an American icon that once promised lifetime job security and claimed the unquestioning allegiance of its employees -- these six people made a difficult transition from the old world of work to the new one. Rudolph takes us inside the lives of Maggie, a feisty telephone operator whose job was made obsolete by technology; Tom, a brilliant executive who survived unscathed through childhood polio and the Vietnam War, but never fulfilled his early promise; Vince, a soft-spoken manager, son of the first black general counsel at GM, who found strength in his father's legacy; Barbara, a self-sufficient salesperson who learned to move on; Larry, a blunt-speaking, rumpled-looking Bell Labs engineer, who was bolstered by early fame; and Kyle, a strategist who discovered how to land on his feet and look out for himself.

These are moving tales of resilience and triumph, terror and redemption. With empathy and a reporter's instinct for telling detail, Rudolph eloquently portrays the full impact of downsizing on her individual subjects and their families. Each struggled to reclaim a sense of self in the wake of this loss. Each emerged with radically different notions of loyalty, commitment, and personal responsibility.

Many of us have made this journey; many others will. Through these six lives, Rudolph sheds new light on the connection between work and identity, between who we are and what we do. What does it mean today to be a company man or woman in an environment defined by bald individualism and emotional detachment? And most important, how do we find security and meaning in the unmapped territory of the new world of work? The people who survive share something precious, Rudolph concludes: "They have come to comprehend their value, independent of their corporate identity. They have claimed their personal dignity."

Rudolph argues that the American workplace has undergone a profound and lasting change. In the '50s and '60s job security was part of the social contract in a "world of three television networks and one phone company, a single computer giant, and a small clique of regulated airlines." These days, that contract has all but disappeared in the wake of much more fluid and competitive global business environment. She writes:

"Like many of their peers, these six came to see the organization as a kind of family. If they did not perceive it as benevolent, they assumed that it was more or less benign. They imbued it, too, with a rationality and coherence that did not actually exist. They lost sight of the fact that a company is not a purposeful entity but merely a set of shifting alliances that mix people and power, ego and intellect."

At the heart of Disconnected is the story of how these six workers moved beyond the initial insecurity and pain of their joblessness to redefine themselves, find happiness, and at least for five of the six, move on to new and productive careers. Disconnected is a useful primer to the inevitable career changes that most of us will have to undergo as the workplace lurches forward into the new millennium. --Harry C. Edwards